New Patient Information Cancellation Notice Required To avoid a non-attendance fee, appointments must be cancelled or rescheduled at least 4 hours before the scheduled appointment time.
Non-Attendance Fee A $100 non-attendance fee may be charged if you:
• Do not attend your appointment or cancel with less than 4 hours’ notice. Please note that this fee is not Medicare rebatable.
Easy Cancellation Options You can cancel or reschedule your appointment at any time by:
• Calling the clinic and speaking with our AI Reception service or
• Contacting our reception team during business hours. Even same-day notice is greatly appreciated and may allow another patient to access medical care.
By providing notice when you cannot attend, you help us:
• Reduce waiting times for other patients
• Improve access to appointments
• Ensure our doctors’ time is used effectively
• Support better healthcare outcomes for our community
Feedback
If you would like to discuss our Appointment Cancellation and Non-Attendance Policy in more detail, please call or email the practice manager on:
• E: practicemanager@dr131.com.au
Thank you for your understanding and cooperation, Doctors of Ivanhoe in partnership with Ivanhoe Family Doctors.

This policy is subject to review and updates based on evolving clinic needs.