Ivanhoe Private Clinic Rates & Rebates
At Ivanhoe Family Doctors, we spend that extra time with each person. We minimise wait times and provide better and more thorough medicine through extended consultation times. Our standard consult is 15 minutes, we also offer longer appointment times when booking, if required. We are a private billing clinic, with a small gap aimed at allowing more time and better care. Our fees are some of the best in the private GP industry. Fee structure involves initial upfront payment of GAP + Medicare rebate, with Medicare rebate being instantly returned while at Reception. All pricing and fees assume access to Medicare subsidy. If no access to Medicare subsidy, pricing will differ. Only pensioners and Health care card holders will be charged a reduced fee – Check out our Visiting Specialist
Failing to Attend
Booking an appointment and not showing up takes away appointment times for other people who might really need them. Failure to attend fees are more about keeping appointments open for others.
Failing to attend an appointment or cancelling with less than 24 hours notice incurs a $55 fee. We are pretty relaxed about it though, so only really used as a deterrent for repeat offenders!
15 Minutes
Standard appointment for children.
Our fee: $48 out of pocket GAP + Medicare Rebate
Note: *On weekends and after 6pm a surcharge of $30 applies
15 Minutes
Standard appointment for Pensioners and Health care card holders
For Pensioners: $40 out of pocket (Gap fee) + Medicare Rebate
Health Care Card Holders $40 out of pocket (Gap fee)
40 Minutes
Our fee: $236 out of pocket GAP + Medicare Rebate
Note: *On weekends and after 6pm a surcharge of $30 applies
20 – 40 Minutes
Skin Cancer, Skin Lesion, Mole, Cyst, Lipoma: $210 procedure fee GAP + Medicare rebate
Shave/Punch Biopsy/Skin Tag, Shave Excision: $150 GAP + medicare rebate
Laceration repair: $260 GAP + medicare rebate
Extensive skin lesion excisions as per prior discussion with clinician.
Insertion of Implanon requires pre-insertion consultation with a Doctor
Insertion: $143.20 GAP + medicare rebate
Removal: $236.20 GAP + medicare rebate
Removal and Insertion: $325.67 GAP in total + medicare rebate
Insertion of IUD requires pre-insertion consultation with our IUD doctors. Script for IUD is provided at this consultation.
Insertion: $347 GAP + Medicare rebate
Removal: Standard consultation fee. $55 GAP + medicare rebate
All requests from third parties must be accompanied by a signed consent from each client.
Each third party request must be paid in advance.
Medical record transfer: Free (with signed consent)
Case conference (20 mins): $250
File review and medical report: $495 standard. May attract further fees.
Please note each medical record transfer requires a File review.
Book an appointment with your Doctor
To discuss your test results, Reception cannot give these results to you for privacy reasons.
For referrals, letters or repeat scripts.
Transferring medical records may take up to 2 weeks, a brief health summary is issued on the same day at no charge upon a request by the health professional
To transfer your medical record to another medical practice we need
- An authorised request form from you or your new medical practice
- Your signed consent and proof of identity
- Payment of the administrative fee. You will be contacted by our team and advised the fee
- Up to 2 weeks to process
Private Billing?
We are a PRIVATE BILLING practice. At the same time, all GPs at our practice are independent practitioners who decide their own fees.
Why should I pay a private fee?
At our practice, we passionately believe in providing access to high quality healthcare to our community. By becoming a mixed billing practice, we are able to meet the rising costs of running a practice to minimise wait times, retain high quality GPs, provide valuable consultations and facilitate services like Women’s Health so that you and your family receive the healthcare that you deserve in a family friendly environment.
How do I pay for my appointment?
All fees will need to be paid in full on the day of your appointment
Fees can be paid by, credit or EFTPOS
You will be required to pay the full fee for the consultation and then the practice will submit the claim to medicare on your behalf.
Medicare will pay the rebate to you within 24 hours.
No Medicare Card
Patients without a valid Medicare or concession card will pay a private fee and are not eligible to receive a Medicare rebate.
Allied Health, Dental, Specialists, non-standard services
Private fees may apply
We accept most private health funds
Major credit cards & EFTPOS accepted
Payment plans available with Afterpay and Zip for dental services
Some services can be claimed under WorkCover, CTP claims consultations, a Chronic Disease Management Plan or Mental Health Care Plan
Transferring medical records may take up to 2 weeks, a brief health summary is issued on the same day at no charge upon a request by the health professional
To transfer your medical record to another medical practice we need
An authorised request form from you or your new medical practice
Your signed consent and proof of identity
Payment of the administrative fee. You will be contacted by our team and advised the fee
Up to 2 weeks to process
Please let reception know if you need help with translation or communicating with your Doctor or Allied Health Practitioner
Telephone translation 131 450
Auslan interpreter 1300 287 526
Emergencies & After-Hours Care
Emergency Assistance
If you are experiencing a medical emergency, call Triple Zero (000) immediately for an ambulance.
If you require emergency hospital treatment, please refer to the local Emergency Departments listed below.
Urgent Care Clinics
Urgent Care Clinics provide treatment for urgent, non-life-threatening conditions and help reduce pressure on hospital emergency departments.
Richmond Urgent Care Clinic
21-31 Goodwood Street, Richmond VIC 3121
📞 (03) 8850 4190
Inner Melbourne Medicare Urgent Care Clinic
Unit 1, 221 Drummond Street, Carlton VIC 3053
📞 (03) 8593 7050
Prahran Medicare Urgent Care Clinic
55 Commercial Road, Melbourne VIC 3004
📞 (03) 9119 1055
Forest Hill Urgent Care Clinic
490-524 Springvale Road, Forest Hill VIC 3131
📞 (03) 8804 1940
Public Hospital Emergency Departments
The Alfred Hospital
55 Commercial Road, Melbourne VIC 3004
📞 (03) 9076 2000
St Vincent’s Hospital
41 Victoria Parade, Fitzroy VIC 3065
📞 (03) 9231 2211
Box Hill Hospital
8 Arnold Street, Box Hill VIC 3128
(Emergency Department entry via Rodgerson Road)
📞 1300 342 255
The Royal Children’s Hospital
50 Flemington Road, Parkville VIC 3052
📞 (03) 9345 5522
Monash Children’s Hospital
246 Clayton Road, Clayton VIC 3168
📞 (03) 8572 3000
Royal Victorian Eye and Ear Hospital
32 Gisborne Street, East Melbourne VIC 3002
📞 (03) 9929 8666
Private Hospital Emergency Departments
Epworth Richmond
62 Erin Street, Richmond VIC 3121
📞 (03) 9506 3000
Cabrini Hospital
183 Wattletree Road, Malvern VIC 3144
📞 (03) 9508 1500
Please Note: Presentation to a private hospital emergency department will generally incur a private facility fee. This fee is typically non-refundable and may amount to several hundred dollars, regardless of your private health insurance status.
Extended Hours GP Services
National Home Doctor Service
Home-visiting GP service
📞 13 74 25
Victorian Virtual Emergency Department (VVED)
Online emergency and urgent care telehealth service.
For urgent medical advice, you can also contact:
Healthdirect Australia
A free 24-hour health advice service staffed by registered nurses.
📞 1800 022 222
Healthdirect can help you determine the most appropriate healthcare service for your situation and provide guidance on what to do next.
Have a question? Need to make an appointment? We’re here to help! Please feel free to contact us using the information below. Our friendly staff is available to assist you with your enquiries. Call us on PH: 8327 2283.
Opening hours:
Mon to Fri 8:30 am to 5:00 pm
Saturdays & Sundays 9:00 am to 1:00 pm
Public Holidays Closed
Tel : 03 8327 2283
Email: reception@ivanhoefamilydoctors.com.au
Address: 2/120 Upper Heidelberg Road, Ivanhoe 3079.
Alternatively, if you would like to provide feedback, we welcome your thoughts and opinions regarding our practice. You can contact the Practice Manager by phone or email if you wish to let us know of any matter that has affected you, either positively or negatively, about the running of any aspect of the practice.
PH: 9497 1644
E: practicemanager@dr131.com.au
If you choose to give your contact details, a senior member of staff will contact you to follow-up your concerns.
If you choose not to give your contact details, that is fine. We will simply try and take on board your feedback and attend to it.
Your input and feedback is important to us.
If there is any aspect of the service you receive that you are unhappy with, then please discuss this with our Practice Manager or your Doctor.
If you feel you need to make a complaint to an outside agency, contact the Health Services Commissioner on:
Health Services Commissioner
30th floor, 570 Bourke St. Melbourne Vic 3000
Tel: 1800 136 066 toll free
New Patient Information Cancellation Notice Required To avoid a non-attendance fee, appointments must be cancelled or rescheduled at least 4 hours before the scheduled appointment time.
Non-Attendance Fee A $100 non-attendance fee may be charged if you:
• Do not attend your appointment or cancel with less than 4 hours’ notice. Please note that this fee is not Medicare rebatable.
Easy Cancellation Options You can cancel or reschedule your appointment at any time by:
• Calling the clinic and speaking with our AI Reception service or
• Contacting our reception team during business hours. Even same-day notice is greatly appreciated and may allow another patient to access medical care.
By providing notice when you cannot attend, you help us:
• Reduce waiting times for other patients
• Improve access to appointments
• Ensure our doctors’ time is used effectively
• Support better healthcare outcomes for our community
Feedback
If you would like to discuss our Appointment Cancellation and Non-Attendance Policy in more detail, please call or email the practice manager on:
• E: practicemanager@dr131.com.au
Thank you for your understanding and cooperation, Doctors of Ivanhoe in partnership with Ivanhoe Family Doctors.
This policy is subject to review and updates based on evolving clinic needs.
