About Ivanhoe Family Doctors

At Ivanhoe Family Doctors, our vision is to be the most trusted and proactive health partner for young families in our community, providing care that is clinically excellent and genuinely responsive to your needs.

Our team of dedicated and experienced doctors are passionate about providing personalised medical attention to patients of all ages. We strive to build strong relationships with our patients, ensuring they feel comfortable and informed throughout their healthcare journey. As a healthcare provider focused on excellence, compassion, and community, we aim to ensure the health and happiness of families in East Melbourne for generations to come.

Here are some of the reasons why you should choose Ivanhoe Family Doctors Clinic:

Wide Range of Services: We offer a comprehensive range of medical services, including general consultations, mental health care, skin cancer checks, children’s health checks, immunisations, travel vaccinations, women’s health care, men’s health care, chronic disease management and more

Experienced Doctors: Our team of doctors is highly qualified and experienced in all aspects of family medicine. They are passionate about staying up-to-date with the latest medical advancements to ensure you receive the best possible care.

Friendly and Welcoming Environment: We understand that visiting the doctor can sometimes be stressful. Our friendly staff is dedicated to making you feel comfortable and welcome during your visit.

Bulk Billing Available: We bulk bill for all Medicare-eligible services, making our services accessible and affordable for everyone.

Emergency Medical Attention If you or a family member is experiencing a severe or life-threatening medical emergency (such as chest pain, severe shortness of breath, or heavy bleeding), please do not wait for our clinic to open.

  • Call 000 immediately for an ambulance, or

  • Go directly to the nearest hospital emergency department. The closest emergency room is the Austin Hospital (145 Studley Rd, Heidelberg VIC 3084), which operates 24/7.

Our Mission & Vision

Providing you with the highest level of service and using the latest technology is our mission & our commitment. Our Vision is to provide a community-based central medical precinct where clients can receive holistic and comprehensive health care, where clients will feel cared for and supported in every aspect of their healthcare needs.

What Guides Our Vision:

Proactive, Preventive, Family-Centred Care: We strive for early identification of health issues, supporting families to thrive through education, screening, and intervention. We offer holistic care that nurtures both physical and emotional well-being from newborns to new parents.
Genuine Mental Health Support: We prioritise early detection and access to mental health care, addressing concerns like postnatal anxiety, parenting stress, and childhood emotional challenges.
Proactive, Preventive, Family-Centred Care: We strive for early identification of health issues, supporting families to thrive through education, screening, and intervention. We offer holistic care that nurtures both physical and emotional well-being from newborns to new parents.
Accessibility and Flexibility: We are committed to same-day appointments, telehealth options, and family-friendly hours to make healthcare easier for busy parents.
Digital Tools with a Human Touch: We invest in online booking, appointment reminders, and access to results, ensuring that empathy and personal connection remain at the heart of every consultation.
Cost Transparency and Financial Trust: We provide clear, upfront information about fees and rebates to ensure transparency and build trust.
Listening, Not Rushing: We focus on building relationships with extended and longer appointments when needed, ensuring ample time for meaningful conversations.
Supportive Workplace = Better Care: We foster a clinic culture where every staff member is respected and supported, believing that a happy and stable team leads to better patient care.

Our North Star:

We are building a future-focused family clinic that delivers exceptional medicine and restores trust, time, and empathy in the general practice experience. We aim to redefine what healthcare feels like for parents, children, and the surrounding community.

Ivanhoe Family Doctors: modern care, classic values, and families at the centre.

Patient Resources
Book an appointment with your Doctor To discuss your test results, Reception cannot give these results to you for privacy reasons. For referrals, letters or repeat scripts. Transferring medical records may take up to 2 weeks, a brief health summary is issued on the same day at no charge upon a request by the health professional   To transfer your medical record to another medical practice we need
  • An authorised request form from you or your new medical practice
  • Your signed consent and proof of identity
  • Payment of the administrative fee. You will be contacted by our team and advised the fee
  • Up to 2 weeks to process

Private Billing?

We are a PRIVATE BILLING practice. At the same time, all GPs at our practice are independent practitioners who decide their own fees.

Why should I pay a private fee?

At our practice, we passionately believe in providing access to high quality healthcare to our community. By becoming a mixed billing practice, we are able to meet the rising costs of running a practice to minimise wait times, retain high quality GPs, provide valuable consultations and facilitate services like Women’s Health so that you and your family receive the healthcare that you deserve in a family friendly environment.

How do I pay for my appointment?

All fees will need to be paid in full on the day of your appointment
Fees can be paid by, credit or EFTPOS
You will be required to pay the full fee for the consultation and then the practice will submit the claim to medicare on your behalf.
Medicare will pay the rebate to you within 24 hours.

No Medicare Card

Patients without a valid Medicare or concession card will pay a private fee and are not eligible to receive a Medicare rebate.

Allied Health, Dental, Specialists, non-standard services

Private fees may apply
We accept most private health funds
Major credit cards & EFTPOS accepted
Payment plans available with Afterpay and Zip for dental services
Some services can be claimed under WorkCover, CTP claims consultations, a Chronic Disease Management Plan or Mental Health Care Plan

Transferring medical records may take up to 2 weeks, a brief health summary is issued on the same day at no charge upon a request by the health professional

To transfer your medical record to another medical practice we need

An authorised request form from you or your new medical practice
Your signed consent and proof of identity
Payment of the administrative fee. You will be contacted by our team and advised the fee
Up to 2 weeks to process

Please let reception know if you need help with translation or communicating with your Doctor or Allied Health Practitioner

Telephone translation 131 450
Auslan interpreter 1300 287 526

Emergencies & After-Hours Care
Emergency Assistance
If you are experiencing a medical emergency, call Triple Zero (000) immediately for an ambulance.
If you require emergency hospital treatment, please refer to the local Emergency Departments listed below.

Urgent Care Clinics
Urgent Care Clinics provide treatment for urgent, non-life-threatening conditions and help reduce pressure on hospital emergency departments.
Richmond Urgent Care Clinic
21-31 Goodwood Street, Richmond VIC 3121
📞 (03) 8850 4190
Inner Melbourne Medicare Urgent Care Clinic
Unit 1, 221 Drummond Street, Carlton VIC 3053
📞 (03) 8593 7050
Prahran Medicare Urgent Care Clinic
55 Commercial Road, Melbourne VIC 3004
📞 (03) 9119 1055
Forest Hill Urgent Care Clinic
490-524 Springvale Road, Forest Hill VIC 3131
📞 (03) 8804 1940
Public Hospital Emergency Departments
The Alfred Hospital
55 Commercial Road, Melbourne VIC 3004
📞 (03) 9076 2000
St Vincent’s Hospital
41 Victoria Parade, Fitzroy VIC 3065
📞 (03) 9231 2211
Box Hill Hospital
8 Arnold Street, Box Hill VIC 3128
(Emergency Department entry via Rodgerson Road)
📞 1300 342 255
The Royal Children’s Hospital
50 Flemington Road, Parkville VIC 3052
📞 (03) 9345 5522
Monash Children’s Hospital
246 Clayton Road, Clayton VIC 3168
📞 (03) 8572 3000
Royal Victorian Eye and Ear Hospital
32 Gisborne Street, East Melbourne VIC 3002
📞 (03) 9929 8666

Private Hospital Emergency Departments
Epworth Richmond
62 Erin Street, Richmond VIC 3121
📞 (03) 9506 3000
Cabrini Hospital
183 Wattletree Road, Malvern VIC 3144
📞 (03) 9508 1500
Please Note: Presentation to a private hospital emergency department will generally incur a private facility fee. This fee is typically non-refundable and may amount to several hundred dollars, regardless of your private health insurance status.

Extended Hours GP Services
National Home Doctor Service
Home-visiting GP service
📞 13 74 25

Victorian Virtual Emergency Department (VVED)
Online emergency and urgent care telehealth service.

For urgent medical advice, you can also contact:
Healthdirect Australia
A free 24-hour health advice service staffed by registered nurses.
📞 1800 022 222
Healthdirect can help you determine the most appropriate healthcare service for your situation and provide guidance on what to do next.

Have a question? Need to make an appointment? We’re here to help! Please feel free to contact us using the information below. Our friendly staff is available to assist you with your enquiries. Call us on PH: 8327 2283.

Opening hours:

Mon to Fri 8:30 am to 5:00 pm

Saturdays & Sundays 9:00 am to 1:00 pm

Public Holidays Closed

Tel : 03 8327 2283

Email: reception@ivanhoefamilydoctors.com.au

Address: 2/120 Upper Heidelberg Road, Ivanhoe 3079.

Alternatively, if you would like to provide feedback, we welcome your thoughts and opinions regarding our practice. You can contact the Practice Manager by phone or email if you wish to let us know of any matter that has affected you, either positively or negatively, about the running of any aspect of the practice.

PH: 9497 1644

E: practicemanager@dr131.com.au

If you choose to give your contact details, a senior member of staff will contact you to follow-up your concerns.
If you choose not to give your contact details, that is fine. We will simply try and take on board your feedback and attend to it.

Your input and feedback is important to us.

If there is any aspect of the service you receive that you are unhappy with, then please discuss this with our Practice Manager or your Doctor.

If you feel you need to make a complaint to an outside agency, contact the Health Services Commissioner on:

Health Services Commissioner

30th floor, 570 Bourke St. Melbourne Vic 3000

Tel: 1800 136 066 toll free

www.health.vic.gov.au/feedback-and-complaints

New Patient Information Cancellation Notice Required To avoid a non-attendance fee, appointments must be cancelled or rescheduled at least 4 hours before the scheduled appointment time.
Non-Attendance Fee A $100 non-attendance fee may be charged if you:
• Do not attend your appointment or cancel with less than 4 hours’ notice. Please note that this fee is not Medicare rebatable.
Easy Cancellation Options You can cancel or reschedule your appointment at any time by:
• Calling the clinic and speaking with our AI Reception service or
• Contacting our reception team during business hours. Even same-day notice is greatly appreciated and may allow another patient to access medical care.
By providing notice when you cannot attend, you help us:
• Reduce waiting times for other patients
• Improve access to appointments
• Ensure our doctors’ time is used effectively
• Support better healthcare outcomes for our community
Feedback
If you would like to discuss our Appointment Cancellation and Non-Attendance Policy in more detail, please call or email the practice manager on:
• E: practicemanager@dr131.com.au
Thank you for your understanding and cooperation, Doctors of Ivanhoe in partnership with Ivanhoe Family Doctors.

This policy is subject to review and updates based on evolving clinic needs.

Patient Registration Form
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General FAQs

DAY OPENING HOURS
MONDAY 8:30am – 5:00pm
TUESDAY 8:30am – 5:00pm
WEDNESDAY 8:30am – 5:00pm
THURSDAY 8:30am – 5:00pm
FRDAY 8:30am – 5:00pm
SATURDAY 9:00am – 1.00pm
SUNDAY 9:00am – 1:00pm
PUBLIC HOLIDAYS Closed

When our practice is closed, there are several options available if you require after hours medical care.

For urgent medical advice, you can contact Healthdirect Australia on 1800 022 222, a free 24-hour health advice service staffed by registered nurses. Healthdirect can help determine the most appropriate care for your situation.
We also offer an after-hours doctor service for patients requiring medical assistance outside our normal opening hours. Please note that this service is privately billed, and no Medicare rebate is available. By contacting the after-hours doctor, you acknowledge and consent to an out-of-pocket telehealth consultation fee of $300. To access this service, please call 0405 367 154.

For urgent but non-life-threatening conditions, you may wish to attend the Heidelberg Medicare Urgent Care Clinic, the clinic is open extended hours, accepts walk-in patients, and can be contacted on (03) 9000 9276.

located at:
Heidelberg Medicare Urgent Care Clinic
152 Burgundy Street, Heidelberg VIC 3084.

If you require emergency medical treatment, your nearest Emergency Departments are:

Austin Hospital Emergency Department
145 Studley Road, Heidelberg VIC 3084
Phone:(03) 9496 5000
Open 24 hours a day, 7 days a week.

Northern Hospital Emergency Department
185 Cooper Street, Epping VIC 3076
Phone:(03) 8405 8000
Open 24 hours a day, 7 days a week.

If you or someone with you is experiencing chest pain, difficulty breathing, severe bleeding, signs of stroke, loss of consciousness, or any other life-threatening emergency, please call 000 immediately.